1. Information We Collect
Riseaxe collects information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide.
2. How We Use Your Information
We may use the information we collect about you to:
- Provide, maintain, and improve our services.
- Process and facilitate transactions and payments.
- Send you related information, including confirmations and invoices.
- Provide customer support.
- Monitor and analyze trends, usage, and activities in connection with our services.
3. Sharing of Information
We do not share your personal information with third parties except as described in this policy. We may share your information with our third-party service providers (such as payment processors like Stripe, PayPal, or Razorpay) strictly for the purpose of providing our services to you.
4. YouTube Data
Riseaxe uses YouTube API Services. If you choose to import your channel from Google, we ask your permission to read your YouTube channel information and store only your channel ID, handle, title, thumbnail image, subscriber count, and channel URL. We use this solely to display your channel in your account and to run the advertising you have asked us to run for it.
We do not store your Google access token, and we do not access your YouTube account at any other time. We do not read your videos' private data, watch history, comments, or analytics. Statistics shown for videos you promote come from the public YouTube Data API.
Importing a channel is optional. You can add a channel by pasting its URL instead, and signing in with Google never requests access to your YouTube data.
By using these features you also agree to the YouTube Terms of Service. Google's use of information it receives is governed by the Google Privacy Policy. You can revoke Riseaxe's access to your Google account at any time at Google security settings, and you can delete the channel data we hold at any time by removing the channel from your Channels page.
5. Data Security
We implement advanced security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. Your payment details are securely processed by our payment partners and are never stored directly on Riseaxe servers.
6. Your Choices
You may update, correct, or delete information about yourself at any time by logging into your account and modifying your profile. If you wish to permanently delete your account, please contact our support team.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@riseaxe.com or via our Support page.